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YOUR ACCOUNT

How do I create an account?
If you wish to create an account you can do so during the checkout process. By registering with us you will be able to checkout quicker in the future, as well as track your orders. If you are unsure of anything during checkout please see your helpful guide.

Do you have a catalogue you can send me?
Our catalogue is not available at present, however you can sign up to our newsletter for offers and information use our sign up form on the home page or email sales@worldsend.co.uk.

DELIVERY & DESPATCH

How much is delivery?
Delivery in the UK costs £2.99 per order (2nd Class) or £3.99 (1st Class), UK Orders over £35 are delivered FREE*.  A premium service via Royal Mail Special Delivery 1pm for £7.99 is available.

* Standard 2nd Class

When will my order be despatched?
Orders are usually despatched within 24 hours. Stock availability is shown beside each product. Standard orders are sent 2nd Class Royal Mail and larger orders are sent via Collect+, Hermes, DPD, DHL or Royal Mail (carrier choice is at our discretion). 

We have introduced Royal Mail Special Delivery before 1pm for urgent orders (UK ONLY), this service is not available in all areas, all orders using this service will be despatched the following day from ordering and is subject to stock availability.

What if I need to change or cancel my order?
The best way to contact us if via email or through our contact form by clicking here. We will always do our best to try and help, however due to our fast despatch times sometimes this is not possible.

Do you ship outside the UK?

Yes we will ship to most countries if unsure please contact us for further details.

E.U postage is £9.50.

NON E.U. postage is £9.50.

R.O.W postage postage £6.50 for orders £10 and under or £20 for over this value.

ORDERING & PAYMENT

What payment methods do you accept?
We try to make it as easy as possible for our customers.
You can pay for your order in the following ways;

  Securely by credit or debit card

  Send a cheque or postal order

  Paypal Checkout

  Direct Bank Transfer (please contact us for account details)


RETURNS & REFUNDS

What if I need to change or cancel my order?
The best way to contact us is via email or through our contact form by clicking here. We will always do our best to try and help, however due to our fast despatch times sometimes this is not possible.

I haven’t received the correct item, what should I do?
First of all let us apologise. In these rare cases we ensure this is fixed immediately. Click Here to contact us or email us sales@worldsend.co.uk so that we can look into it for you.

I haven’t received my order, what should I do?
If you have not received your order and you are concerned, please contact us via email or using the ‘track your order’ link on the left hand side of the site. We will get back to you within 24 hours.

Do you accept returns?
If you have received a product you no longer require we accept returns within 7 days of delivery. All packaging must be unopened. Please email before you return an item. You will need an RMA number and the correct returns address. Any returns received without an RMA may result in processing delays and an administration charge. Click here to contact us for an RMA.

COMPLAINTS

What if I am not happy with the service I receive?
If for any reason you are not happy with the answer you receive when you contact us, or any aspect of our service, then please do not hesitate to contact us. You can be assured your email will be dealt with directly by a member of the management team and they will contact you within 48 hours.

HENNA HAIR DYE

How do you use henna hair dye?
If you’re new to henna hair dye we suggest visiting our henna pages, which can be found at the top of the site. We provide a henna shade guide and full instructions for those who haven’t used henna hair dye before, as well as those who want some handy tips. There’s also a full henna history including how long henna has been used, when not to use henna and what ingredients we use in our henna.